If your loved one has more serious limitations or needs which require more specialized care and support you may feel additional pressure and worry at the prospect of providing the care they need. Limitations and special needs include mental health issues, disabilities and those people with conditions or illnesses which require medical attention or therapy.


For instance, you may have a relative who has severe arthritis who needs help with everyday tasks as well as regular physiotherapy and medical intervention. They can make use of services which provide help with housework and maintenance around the home as well as having access to professionals providing therapeutic and medical care as required. That will help ease your responsibility and provide reassurance that your loved one is receiving the care they need. It will also allow your loved one to better manage their condition and feel a greater sense of independence despite any limitations that exist.


Persons  with long term conditions that impact on daily living are more likely to receive a combination of health services. These services may be delivered by the National Health Service in primary care centres, by community health teams, or by support services which enable them to have more independence.  Below you will find a list of services available:

Health Division

The Health Division lends all types of walking aids (for example wheelchairs, crutches and frames) upon the payment of a deposit that is returned when the object is given back. Contact below for further information:


Mater Dei Hospital

Through the Prosthesis and Orthoses Unit, the Health Division provides artificial limbs, orthopedic braces, insoles and similar aids. Patients must be referred to the Unit by a consultant, except in the case of insoles, for which the referral can be made by the family doctor.

Contact below for further information:

Mater Dei Hospital – Lending Section

Telephone: +356 25454477


Orthoses and Prosthesis Section

Outpatients – Lower Ground Floor,

Telephone: +356 25951225 /+356 25951753


The Audiology Unit at the ENT Outpatients Department, of the Health Division provides hearing aids for persons under sixteen years of age and to persons of all ages who qualify according to the means test, that is, those who are in possession of the Pink Form issued by the Social Security Department.

More information can be obtained from:

Mater Dei Hospital – Outpatients Department – ENT

Telephone: +356 2545 4580 / +356 25454581 / +356 25454589

Specialised Telephone Equipment

GO Plc offers a service called TAFDA to provide assistance for persons with disability to enable them to use the telephone service. This apparatus includes:


  • Amplified Telephone Set that increases the volume of the speaker and of the receiver. This apparatus can also be used by persons with hearing aids in order to hear the other person on the phone better. This set also includes an indicator which lights up whenever the telephone rings.
  • Portable Amplifier which is placed on the handset to increase the volume of the other person’s voice.
  • Tone Caller Amplifier is an apparatus that enhances the sound of the tone caller.
  • Silent Call Indicator to signal incoming calls.
  • Telephone Set with Large Buttons for those who are visually impaired or who have a lack of dexterity in their hands.
  • Text-telephone, an apparatus that allows persons with hearing and/or speaking impairments to send and receive written messages instead of speech. GO customers using the text-telephone are entitled to a rebate on local pulses.


GO also offers the Carelink Service, a security service offered by means of telephone and a variety of alarms installed all around the house working by means of wires and communicating with a specific apparatus connected to the client’s telephone line.



GO Plc Branches – Freephone: 8007 2121

Website: www.go.com.mt


Incontinence Service

The aim of the Incontinence Service is to alleviate the psychological problems to which a person may, as a result of incontinence, be subjected. Moreover, through the supply of heavily subsidized diapers, this service helps to decrease the physical and financial strain exerted on those families who have members with incontinence problems.


Eligibility Criteria:

Scheme A: The Person Must Be In Possession Of The Special Identity Card Issued By The National Commission For Disabled Persons (KNPD).

Scheme B: Applicant Is Over Sixty Years Of Age And Suffers From Incontinency.


The person who fulfils the eligibility criteria to benefit from this service must fill in the prescribed application formapplikazzjoni bil-Malti. Alternatively, the application form can be obtained from the Department for the Elderly and Community Care, from the Department of Social Security and its Area Offices, from the Local Councils offices, from Hospital, or when necessary it can be sent to the applicant by post.

Applications are to be returned back to the Department.  Documents required are the Over 60 (Karta Anzjan) and/or Special ID Card (KNPD).


Fees: No administrative fees are incurred in applying for this service.


Back Office Process:

The application form is sent to the Unit responsible for the Incontinence Service. A medical doctor determines how many diapers are needed. A record is kept of the number of diapers given to each applicant. A ticket voucher is then issued to the applicant. This ticket voucher indicates the quantity and size of the diapers. The ticket voucher along with the Identity Card of the incontinent person must be presented to the supplier upon collection of the diapers, which occurs monthly.

Those applying under Scheme A receive a monthly white voucher, which is to be exchanged for the diapers free of charge during that particular month.

Those applying under Scheme B are given a Green Card within a week of their application. This entitles them to the subsidized diapers. At present, this Green Card is issued every two years. Scheme B beneficiaries are required to pay their indicated supplier upon collection of the diapers.



Centru Servizz Anzjan

3 Triq Zekka, il-Belt Valletta

Telephone: +356 2557 5101

Email: csa@gov.mt

Website: www.health.gov.mt



Maltese Sign Language Interpreter Service

The Deaf Persons Association offers interpretation services from Maltese Sign Language to spoken Maltese or English and vice versa: that is, from spoken Maltese or English to Maltese Sign Language.  This service is substantially subsidised by Local Government.

Further information can be obtained from the association (see below details).



The Deaf Persons Association

45, Lascaris Wharf,


Mobile: +356 99381234

Text Telephone: +356 21245823

Fax: +356 21245023

Email: sign.interpreting@gmail.com

Website: www.deafmalta.com