Are you worried about someone in your life who was previously independent but now requires help with daily tasks or who needs more specialised care and attention? Juggling your work and personal commitments as well as providing round the clock care for a loved one is quite a challenge and not something you need to go through alone. Help and support is out there, in the form of help around the house, meal preparation, nursing, medical assistance, night and respite care, emergency services, as well as psychological help and support. Such services aim to support people to continue to live at home, in an environment they are comfortable in, as well as provide peace of mind to family members and friends.

 

For more information about the help available and to find the most suitable support and care for your loved one please see the below information:

Home Help

The home care help service offers non nursing, personal help and light domestic work to older adults or persons with special needs. Whilst this service aims to aid the service users to keep on living in their community as independently as possible, it also aims to provide respite and support for informal carers.

The kind of assistance provided through this public department are:

  • Personal help
  • Light domestic work
  • Respite and Support for informal carers

 

Eligibility Criteria:

  • Applicants over 60 years.
  • Applicants under 60 years who present a valid special ID Card issued by the National Commission for Persons with Disabilities (KNPD).
  • Applicants who are terminally ill, irrelevant of their age.

 

Access Procedure:

  • Send an application form together with a medical report to: Home Care Help Service at Ċentru Ħidma Soċjali, 469, Triq il-Kbira San Ġużepp, Santa Venera
  • A social worker will carry out an assessment to identify the needs of the service user. This assessment usually includes home visits.
  • The internal board of allocation meets in order to discuss the case and then contacts the supervisor of the respective area.
  • A service will be designed and allocated depending on the individual needs of the service user.
  • The service user will be required to sign terms and conditions of the service.
  • If the service user enters residential care, dies or goes to live with a relative the home care service will be terminated.

 

Fees:

  • There are no administrative fees.
  • A nominal fee of € 2.33 (individual user) and € 3.49 (multiple users) per week.
  • Additional fee for preparation of meals: € 1.16 (individual user) and € 1.75 (multiple users).

Further information can be found on the following link of the Parliamentary Secretariat for Rights Of Persons With Disability And Active Ageing:

https://activeageing.gov.mt/en/Pages/Home%20Help/Home-Help.aspx

 

Contact:

Parliamentary Secretary for Rights of Persons with Disability and Active Ageing
Telephone: +356 2590 3140
E-mail: activeageing@gov.mt

 

Commcare Assessment Unit

CommCare Unit falls within the Ministry for Family and Social Solidarity. CommCare strives to ensure that all individuals who receive care in the community are appropriately cared for, whilst also acting as a bridge between the health and social care services in the community. The CommCare team is comprised of nurses, a physiotherapist, an occupational therapist, a social worker, personal carers and administrative staff. Delivering care with this interdisciplinary approach supports and results in individuals remaining in the community, reducing the need for institutionalised care. In order to achieve this, the main objectives of the CommCare Unit are:

 

  1. To act as a regulator for community nursing and midwifery care.
  2. To coordinate services and manage care plans for patients on an individual basis.
  3. To maintain and continue to develop an interdisciplinary approach in case management incorporating both health and social aspects.
  4. To analyse data collected to address current needs and plan for future developments.

 

Requests and referrals are received from all Government and voluntary entities, including hospitals and health centres, health and social care entities, and non-governmental organisations such as the Hospice Movement. Referrals can be made by Health and Social Care professionals, General Practitioners, individuals who require the service and their informal carers.

 

Eligibility Criteria:

Individuals eligible for CommCare services are:

  • Whose needs require that care is delivered within their own home.
  • Whose independence will be at risk if they are not supported within the community.
  • Who are unable to leave their home due to environmental barriers.

 

Procedure:

Initial assessments are carried out over the phone and referred for home visits accordingly. First time home visits are carried out by one or more of the team members at CommCare. These visits determine how CommCare will proceed to provide assistance and develop care plans for individuals who require care and support services in the community setting. After the first assessment, an evaluation of needs is done to initiate care delivery and application of any services if needed.

 

Individuals may be referred by the CommCare team to the CommCare Outreach Programme. The main aim of this programme is to maximise the independence and ability of the individual to live in the community, in his or her own home setting, through a structured plan of intervention.

 

Individuals may also be referred to other community services, including community nursing and midwifery care. These services are provided all over the Maltese Islands through the Malta Memorial District Nursing Association (M.M.D.N.A), which is a non-profit making organisation. Referrals to M.M.D.N.A are made through CommCare, for individuals eligible to receive health-care through the government health service, providing they have the appropriate referral documentation.

 

M.M.D.N.A employs qualified nurses to provide general nursing services including general care of patients, blanket baths, enemas, wash-outs, wound care, catheterisation, and treatment for diabetes amongst other nursing care interventions. These nurses are supported by carers in the provision of general care.

Opening Hours: 0730hrs to 1630hrs Daily

 

Further information can be found on the following link of the Parliamentary Secretariat for Rights Of Persons With Disability And Active Ageing:

https://activeageing.gov.mt/en/Pages/CommCare-Unit/CommCare-Unit.aspx

 

Contact:

CommCare Unit,

St Luke’s Hospital,

Pieta

Telephone Number: +356 25952595

E-mail: commcare@gov.mt

 

Social Work

The scope of  the Social Work Unit is to provide psychological support, guidance and assistance. It deals with social casework, provides advocacy for the service user, facilitates self-help management, develops action plans, performs crisis intervention work, provides assessments for residential homes, assessments for home care help service and liaises with the geriatric unit, general rehabilitation hospitals, the Health Department, Police, Local Councils, Parish Priests and other community organizations. The Social Work Unit, also investigates Social Cases and deals with same accordingly.

 

Outreach Social Work has recently been set up and is available in a number of localities. Social Workers always keep in mind the fact that unless there is a Psychiatrist’s or Geriatrician’s certificate to indicate that the person involved does not have the faculties to decide for himself/herself, then the service user’s self determination should always prevail.

 

Eligibility Criteria:

  • Older persons who are living alone and have a high level of dependency
  • Are of an advanced age;
  • Older persons who are suspected to be suffering from physical, psychological, social or financial abuse;
  • Older demented or disorientated persons;
  • Older persons living in squalor or
  • Homeless elderly people.

 

Procedure:

The person who fulfills the eligibility criteria to benefit from this service can contact the Social Work Unit by phone, by letter or by email during the opening hours of the service.

Required Documents:

A medical report by the General Practitioner is to be presented with every application sent.

 

Fees:  No administrative fees are incurred in applying for this service.

 

Back Office Process:

There is no general process followed in the Social Work Unit as every case differs in severity and urgency. Action is taken according to the case concerned. A record of all cases is kept electronically.

 

Handyman Service

The Handyman Service offers a range of around seventy repair jobs that vary from electricity repairs to plumbing, carpentry and transport of items.  The objective of this service is to help older adults and persons with special needs to continue living as independently as possible in their own home.

 

Eligibility Criteria:

  • All senior citizens.
  • Those holding a Pink form issued by the Department of Social Security are entitled to this service free of charge, while those not holding a pink form can receive this service against a payment.
  • Persons who hold the Special Identity Card issued by the National Commission for Disabled Persons.
  • Adult Training Centres, Homes (excluding St Vincent De Paule) and Day Centres.

Procedure:

The Person who fulfils the eligibility criteria to benefit from this service can phone up directly the Handyman Service. Documents required are an Identity Card or Over 60 (Kartanzjan), or Special ID Card or the Pink Form.   Application Forms:

 

Fees:

Is rendered free of charge to senior citizens holding the Pink Form and Special ID Card. Non-Pink Cardholders, on the other hand, are entitled to receive this service at a nominal fee. Rates vary according to the job required. Upon completion of the job the service user pays the handyman who performed the task. The latter issues a temporary receipt and an official receipt is subsequently issued from the Department for the Elderly and Community Care. Both Pink Cardholders and Non-Pink Cardholders are required to provide the necessary materials at their own cost.

 

Back Office Process:

The Handyman Centre receives application for this service. Details of the service required are then forwarded to the foreman who, after making the appointments with the service users, distributes the work amongst the handymen. Priority is given to emergency cases. Usually a job is carried out within five days of application. All details are kept on a computer system and the number of times a service is provided to an individual is also recorded. Upon completion of the work, the service user must sign a sheet indicating whether the work was done satisfactorily, or whether it was not done at all. If the service user is not satisfied the job must be done again. Any complaints are dealt with directly by the Department.

Further information can be found on the following link of the Parliamentary Secretariat for Rights Of Persons With Disability And Active Ageing:

https://activeageing.gov.mt/en/Pages/Handyman-Service/Handyman-Service.aspx

 

Contact:

Department for the Elderly and Community Care
Ċentru Ħidma Soċjali
469, St Joseph High Road
Santa Venera

Telephone: +356 21242725/6
Fax: +356 2278 8441
E-mail: ecsd@gov.mt

 

Night Shelters:

The Night Shelters in Malta are aimed for the elderly persons who live alone. The reason behind the origin of this service is to offer a secure and protective environment for the elderly who live alone and who, at night, for various reasons, feel insecure. The first night shelter in Malta was opened by the Department for the Elderly and Community Care in collaboration with the Jesus of Nazareth Sisters of Zejtun.

 

The facilities provided are the use of a bedroom, a bathroom, a living room and a kitchen. The service user is required to bring with them a towel, a soap or liquid soap, a face cloth, appropriate clothing  for bed plus any medicinal usually taken.

 

The opening hours of the Night Shelter is as follows:

Winter time – from 5.00pm till 8.00am.

Summer time – from 7.00pm till 8.00am.

 

Eligibility Criteria:

  • Preference is given to elderly females (for Zejtun Night Shelter) aged 60 and over whom are presently living alone. For Luqa & Mellieħa Night Shelters, both males and females can apply.
  • Those who lead an independent life.
  • Not have a medical condition, which may in any way obstruct the other residents using the Night Shelter.

Procedure:

The person who fulfils the eligibility criteria to benefit from this service must fill in the application document which can also be obtained from the Local Councils, from the Night Shelter itself, from The Elderly Community Care Department, Centru Servizz Anzjan or it can be sent to the applicant by post. Application forms can be found on the following link: application form

Fees: The fee for the use of the Night Shelter is of € 2 per night.

Back Office Process:

Once the application is approved by the Board, the applicant will be asked to visit the respective premises to get acquainted with the place before actually signing the declaration form and paying.

The service of the Night Shelters is available in the following localities:

 

Luqa – Night Shelter

St Vincent De Paul Residence,

Ingieret Road,

Luqa.

Telephone: +356 2372 2373 / 2448

 

Mellieħa Night Shelter

Dari Il-Madonna Tal-Mellieha

Triq Il-Wied

Mellieha

Tel: +356 2152 3364 / +356 2152 444

Fax: +356 2152 1658​

 

Zejtun – Night Shelter

Jesus of Nazareth Institute

Bishop Emanuel Galea Street

Zejtun

Telephone No: +356 21674498

Further information about the night shelter service can be found on the following link: http://www.activeageing.gov.mt/en/Pages/Night-Shelter/Night-Shelter.aspx

Contact:

Department for the Elderly and Community Care
Centru Servizz Anzjan
3, Old Mint Street,
Valletta

Telephone: +356 2557 5000/+356 2557 5101
Fax: +356 2557 5200
E-mail: ecsd@gov.mt

 

 

Day Centres

The purpose of the day centre service is to help prevent social isolation and the feeling of loneliness, and to reduce the social interaction difficulties which older persons tend to encounter. It also aims to motivate the elderly by encouraging them to participate in the planning of day centre activities. On enabling older persons to remain as independent and socially integrated as possible, day centres also provide respite for their relatives and carers.

 

Eligibility Criteria:

Persons over 60 years old may apply, but other cases may be considered on their own merits priority is given to those elderly persons who are living alone, are not engaged in any social activities and who could be at risk when spending long hours on their own.

 

Procedure:

The person who fulfils the eligibility criteria to benefit from this service must fill in the prescribed application form and consent form, which can also be obtained from the local councils, from the day centres themselves, from The Elderly & Community Care Department, Centru Servizz Anzjan or it can be sent to the applicant by post. A medical certificate or a social report needs to be drawn up by the social work unit. This is only needed if the person is under 60 and considered to be a social or special case.

Fees:

A person attending the day centre is required to pay a nominal fee, which ranges from €2.33 to €5.82, a month depending on how many times they attend the centre.

 

Back Office Process:

The application form and statement of consent are sent to the respective day centre. The Officer in charge of the day centre concerned will phone the applicant within a week of submission of the application. No assessment process is carried out. All day centres are monitored continuously.

 

 Following is a list (in alphabetical order) of Day Centres

Birkirkara

Address: Ċentru Ċiviku, Triq Tumas Fenech, Birkirkara. BKR 2526

Contact: +356 2148 2328​

 

Birzebbugia

 Address: Triq Birżebbuġia, Birżebbuġia​. BBĠ 1507

Contact: +356 2165 8608​

 

Bormla

Address: Pjazza Santa Margherita,, Bormla. BML 1201

Contact: +356 2166 4777

 

Dingli

Address: Triq il-Parroċċa, Dingli. DGL 1032​

Contact: +356 2145 3479​

 

Ħamrun

Address: Tr iq Villambrosa, Ħamrun. ĦMR 1123​

Contact: +356 2122 1675​

 

Kirkop

Address: C/O Kunsill Lokali 31, Triq San Benedittu, Kirkop. KKP 1243​

Contact: +356 2164 0948

 

Luqa

Address: Triq l-Ġdida, Luqa. LQA 15

Contact: +356 2167 8132

 

Qormi

Address: 390, Kunsill Lokali, Triq il-Vitorja, Qormi. QRM 2504​

Contact: +356 2144 0995

 

Mellieħa

Address: il-Wied, Mellieħa. MLĦ 1252

Contact: +356 2152 4245​

 

Mgarr

Address: C/O Kunsill Lokali 22, Triq Sir Harry Luke, Mġarr. MĠR 1501​

Contact: +356 2157 1424​

 

Msida

Address: Kunsill Lokalia, Msida. MSD 9090​

Contact: +356 2132 4451​

 

Mosta

Address: T riq il-Kurat Schembri, Mosta. MST 1175

Contact: +356 21418197​

 

Mtarfa

Address: Triq l-Anzjani, Mtarfa. MTF 1510​

Contact: +356 2145 3771​

 

Naxxar

Address: Ċentru Ċiviku, Vjal il-21 ta’ Settembru, Naxxar. NXR 1018

Contact: +356 2142 4447​

 

Safi

Address: Dar il-Kunsill, Triq l-Iskola, Safi. SFI 1404​

Contact: +356 2164 7057​

 

Saint St. Paul’s Bay

Address: Kunsill Lokali, Triq San Pawl, San Pawl il-Baħar. SPB 3411

Contact: +356 2158 4746​

 

Siggiewi

Address: Centru Civiku 18, Pjazza San Nikola Siggiewi

Contact: +356 21460715

 

Sliema

Address: 119, Triq Santa Maria, Sliema. SLM 1107

Contact: +356 2134 5650​

 

St Venera

Address: 53 Triq il- -Karmelitani, Santa Venera. SVR 1725

Contact: +356 2147 2111

 

Żejtun

Address: Triq San Tumas, Żejtun. ŻTN 4023​

Contact: +356 2180 5847

 

Żurrieq 

Address: Triq l-Imqabba, Żurrieq. ŻRQ 1079​

Contact: +356 2164 0237

 

Further information on Day Centres can be found on the following link: https://activeageing.gov.mt/en/Pages/Day-Centres/Day-Centres.aspx

 

 

Other Services Available from Non-Governmental Organisations

 

Hospice Malta

Hospice Malta is a voluntary non-profit organisation funded by the Department of Health (1/3 of the funding) and by volunteers. The organisation offers palliative care services within the Maltese community. The services offered are:

  • Home visits.
  • Care plan.
  • Medical assessment.
  • Family support.
  • Spiritual support.
  • Bereavement support.

Eligibility Criteria:

  • Patients with life-threatening illness.

Access Procedure:

  • Referrals are made by GPs, hospital doctors, paramedics, families.
  • A key worker is assigned.

Fees:

  • The service is free of charge.

 

Further information can be viewed on this link: Malta Hospice Movement:  http://hospicemalta.org/services/home-care-2/

 

Contact:

Malta Hospice Movement

Address: 39 Good Shepherd Avenue Balzan BZN1623 – Malta

Telephone Number: +356  21440085

Fax Number: +356 21484769

Email:  info@hospicemalta.org

 

 

Foundation for Respite Care Services

The Foundation provides periodic relief to families in Malta and Gozo, having one or more members with a disability to encourage the family to keep the person in the most nourishing environment, that of the family. It also supports these families in such a way as to enable them and professionals to share the role and responsibility of caring for a person with a disability.

Amongst the services provided are short-term residential services, day programmes, home care support, occupational therapy and social work intervention.

Further information can be found on the following link: Dar il-Kaptan

 

Website: http://www.darilkaptan.org/

Contact:

Dar il-Kaptan
Rotary Drive, Triq Dar il-Kaptan,
Mtarfa, MTF 1155

Telephone: +356 21450103/4
Fax: +356 21450413

Email: rcsmalta@waldonet.net.mt